Frequently Asked Questions
Q. I saw something on Instagram, but I cannot find it on your website. Can I still order it?
A. Most likely, yes! All of our arrangements can be customized. Please email us or give us a call so one of our product specialist can assist you in placing your order: (818) 249-7980
Q. What's your return policy?
A. Due to the nature of the fresh floral product, we cannot accept returns or exchanges. If you are unsatisfied for your order for any reason, please give us a chance to make things right. Call (818) 249-7980 or email us: firstname.lastname@example.org
Q. My order arrived damaged. What should I do?
A. We take extra precaution to ensure your floral box or arrangements arrives in flawless condition. We text you a photo of your finished product and send it to you before it is delivered. We use a private carrier who specializes in fragile product deliveries. It is rare, but if an item arrives damaged, we ask that you contact us immediately so that we can make things right. Call (818) 249-7980 or email us: email@example.com
Q. I'd like to order something as a gift. Do you deliver?
A. Absolutely! In most cases, we offer next day delivery. For local deliveries, we may offer same day service. It just depends on the size of the order and distance. Most orders delivered in Los Angeles will arrive next day within an assigned time frame.
Q. Where do you delivery to?
A. We make local deliveries to homes and businesses within Los Angeles. We can also deliver to the greater southern California area.
Q. I need to order several floral boxes (10+). How can I do that?
A. For large quantity orders or custom arrangements, please call (818) 249-7980 or send us an online inquiry.
Q. Do you offer any other types of flowers besides roses?
A. Yes! We are a full-service design and floral boutique. We can special order virtually any bloom and create a custom arrangement. Please call (818) 249-7980 or send us an online inquiry.